DIPLOMA IN CABIN CREW & AIRLINES SERVICES

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RM 200 per month

Program Information:

This program focuses not only on cabin crew, but also on hospitality in aviation and hotel industries. Students will obtain skills and knowledge on cabin crew as well as customer analysis procedures from various sources, risks assessment and prevention in travel and tourism. Simultaneously, this program reflects the roles of individuals who coordinate and maintain the customer service satisfaction in airport, airlines and hotels. Individuals would possess a sound theoretical knowledge base and use a range of specialized, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others. Students will be exposed to information about practical gestures including communication skills, etiquette and reactions that could happen to passenger as a result of their working activities in any airlines and airport.

Program Aims:

.   To produce cabin crew, ground crew, customer service agents or front desk graduates with the knowledge and skills in both of theory and practical aspects in hospitality management who meet the requirements in aviation, travel and hotel industry.

.   To prepare graduate for cabin crew and hospitality employments in all aviation, travel and hotel sectors in measuring the quality level of service in an airport, aircraft, hotel, even  function to customers and passenger as per obligatory in air law and regulation requirement.

.   To produce graduate of hospitality and customer service sensitive and can contribute effectively to the community in the field of travel and tourism, in the same time, develop higher-level skills in a business and hospitality management.

Core Courses:

• Airport Management
• Psychology of Flight
• Aviation Safety and Security
• Crew Resources Management
• Abnormal and Emergency Situation
• Personal & Psychology Development
• Presentation & Public Announcement
• Hazard in Aviation
• Social & Grooming Ethics
• Public Relation
• Geography in Travel Planning
• Passenger & Customer Handling
• Airline Catering & Onboard Retail Services
• Information Technology in the Travel Industry
• Occupational Safety and Health Management

Career Opportunities:

• Air Hostess / Cabin Crew / Flight Steward
• Traffic Assistant / Ticketing / Reservation Staff
• Customer Service Agent / Sales/ Marketing Staff, Airlines Call Centers
• Housekeeping Executive / Customer Service / Care Executives
• Hotel Executive, Guest Services, Front Desk Clerks, Housekeeping Supervisor, Marketing And Advertising Admin,
• Event Planner, F&B Executive, Wait Staff And Public Relation Office