|Program Name||Diploma Cabin Crew & Airline Services (DCCA)|
|MQA Code||MQA/PA 8409|
|Specialisation / NEC Field (National Education Code)||840 (Transport services)|
|Duration||2.5 to 3 years|
|Requirements||Pass Sijil Pelajaran Malaysia (SPM) or equivalent with at least THREE (3) credits in any subject|
|Location||Aviation Management College (AMC) DK081(B)
Kolej Pengurusan Penerbangan
No 1, Jalan Dengkil – Kajang 31, Jenderam Hilir, 43800 Dengkil, Selangor Daru Ehsan
|Tuition Fee||RM 8,000.00 per year|
|PTPTN Funding||RM 6,800.00 per year maximum|
|Hostel||RM 300.00 per month|
This program focuses not only on cabin crew, but also on hospitality in aviation and hotel industries. Students will obtain skills and knowledge on cabin crew as well as customer analysis procedures from various sources, risks assessment and prevention in travel and tourism. Simultaneously, this program reflects the roles of individuals who coordinate and maintain the customer service satisfaction in airport, airlines and hotels. Individuals would possess a sound theoretical knowledge base and use a range of specialized, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others. Students will be exposed to information about practical gestures including communication skills, etiquette and reactions that could happen to passenger as a result of their working activities in any airlines and airport.
. To produce cabin crew, ground crew, customer service agents or front desk graduates with the knowledge and skills in both of theory and practical aspects in hospitality management who meet the requirements in aviation, travel and hotel industry.
. To prepare graduate for cabin crew and hospitality employments in all aviation, travel and hotel sectors in measuring the quality level of service in an airport, aircraft, hotel, even function to customers and passenger as per obligatory in air law and regulation requirement.
. To produce graduate of hospitality and customer service sensitive and can contribute effectively to the community in the field of travel and tourism, in the same time, develop higher-level skills in a business and hospitality management.