DIPLOMA IN CABIN CREW & AIRLINES SERVICES

Program Name Diploma Cabin Crew & Airline Services (DCCA)
MQA Code MQA/PA 8409
Specialisation / NEC Field (National Education Code) 840 (Transport services)
Duration 2.5 to 3 years
Requirements Pass Sijil Pelajaran Malaysia (SPM) or equivalent with at least THREE (3) credits in any subject
Location Aviation Management College (AMC) DK081(B)
Kolej Pengurusan Penerbangan

No 1, Jalan Dengkil – Kajang 31, Jenderam Hilir, 43800 Dengkil, Selangor Daru Ehsan

Waze: bit.ly/AMCwaze
Google Map: bit.ly/AMCGmap

Tuition Fee RM 8,000.00 per year
PTPTN Funding RM 6,800.00 per year maximum
Hostel RM 300.00 per month

Program Information:

This program focuses not only on cabin crew, but also on hospitality in aviation and hotel industries. Students will obtain skills and knowledge on cabin crew as well as customer analysis procedures from various sources, risks assessment and prevention in travel and tourism. Simultaneously, this program reflects the roles of individuals who coordinate and maintain the customer service satisfaction in airport, airlines and hotels. Individuals would possess a sound theoretical knowledge base and use a range of specialized, technical or managerial competencies to plan, carry out and evaluate their own work and the work of others. Students will be exposed to information about practical gestures including communication skills, etiquette and reactions that could happen to passenger as a result of their working activities in any airlines and airport.

PROGRAM AIMS:

 To produce cabin crew, ground crew, customer service agents or front desk graduates with the knowledge and skills in both of theory and practical aspects in hospitality management who meet the requirements in aviation, travel and hotel industry.

 To prepare graduate for cabin crew and hospitality employments in all aviation, travel and hotel sectors in measuring the quality level of service in an airport, aircraft, hotel, even  function to customers and passenger as per obligatory in air law and regulation requirement.

.   To produce graduate of hospitality and customer service sensitive and can contribute effectively to the community in the field of travel and tourism, in the same time, develop higher-level skills in a business and hospitality management.

PROGRAM STRUCTURE

MPU Compulsary Subjects:

  • MPU 2113 Bahasa Melayu Komunikasi 1 or MPU 2163 Malaysia Study
  • MPU 2242 Software Skills
  • MPU 2332 Time Management
  • MPU 2412 Community Service Responsibility

IPTS Compulsary Subjects:

  • AVH 1103 Aviation History
  • FAV 1103 Fundamental of Aviation
  • ENG 2114 Aviation English 1
  • ENG 2224 Aviation English 2
  • WGP 1203 World Geography
  • PRP 3204 Project Paper
  • IPT 1304 Industrial Practical Training

Core/Major Subjects:

  • AOP 1203 Airport Operations
  • PYF1203 Psychology of Flight
  • AVS 1204 Aviation Safety & Security
  • CRM 1203 Crew Resource Management
  • AES2203 Abnormal and Emergency Situation
  • ACG 2204 Air Cargo Operations
  • PPD2104 Personal & Psychology Development
  • PPA2104 Presentation & Public Announcement
  • PCH2304 Passenger & Customer Handling
  • ACO3103 Airline Catering & On Board Retail Services
  • ITT 2204 Information Technology in the Travel Industry
  • OSH3104 Occupational Safety and Health Management
  • HIA 2103 Hazards in Aviation
  • ANF 1114 Accounting & Finance
  • SGE2203 Social & Grooming Ethics
  • GTP 2103 Geography in Travel Planning

CAREER OPPORTUNITIES:

  • Air Hostess / Cabin Crew / Flight Steward
  • Traffic Assistant / Ticketing / Reservation Staff
  • Customer Service Agent / Sales/ Marketing Staff, Airlines Call Centers
  • Housekeeping Executive / Customer Service / Care Executives
  • Hotel Executive, Guest Services, Front Desk Clerks, Housekeeping Supervisor, Marketing And Advertising Admin
  • Event Planner, F&B Executive, Wait Staff And Public Relation Office

             

AMCians now enduring their life as a cabin crew